Shipping and Exchanges Policy

You are only eligible to exchange defect/incorrect items with same item you ordered. If the exchanged item is out of stock, a refund is eligible.

Personalised items cannot be exchanged or returned. 

(Indonesia) Shipping fees to return the goods to us and shipping fees to return it back to you will be paid by us.

(Outside Indonesia) International Purchases are not eligible to return goods or refund.

Note: Please contact our customer service within 2 weeks of arrival. After 2 weeks, you are not eligible to exchange/return the items.

VIEL

Viel is a leading women’s fashion supplier for the high demanding clothing retailers, supplying more than 700 different brands. Our business encompasses the design, fabric, cutting and tailoring of fashion; supporting you in the grueling manufacturing process.

Over the years, we have evolved at the same pace as our customer, delivering the most desired styles, top quality & suitable size for all. We are constantly watching out for new designs & latest fashion trends. The product lines are always being updated with new different models every day to match each and every brand’s taste.

WHAT WE OFFER

  • CUSTOM DESIGN

    Viel offers a customizable fashion for retailers to sell with their brand, from design to fabric, bringing them closer than ever to the products they wanted. By carefully selecting the best fabric & stitching, we strive to bring your brand’s overall value to the limit.

    Learn more 

  • READY STOCK

    The ready stock is created by our design team to bring the freshest clothing. Everything we design is inspired by global trends through social media and popular culture. By selecting the best we made, we’ve got all the stuff you need and love.

    Check out our new arrivals